The Center for Resource Management (CRM) was founded in 1982 by Mary Ann Lachat and Martha Williams. On July 1, 2006, CRM was acquired by Public Consulting Group (PCG). At that time, Dr. Lachat noted that CRM's "…three main areas of focus—data analysis and data use, program evaluation, and adolescent literacy—are strongly aligned with PCG's priorities for growth. Moreover, we have been strongly impressed by the values that guide PCG's work and their compatibility with ours—excellent service, cutting-edge knowledge, technology integration, and responsiveness to the needs and unique contexts of every client. We will continue to grow to respond to the new opportunities PCG is creating. We are very confident that being part of PCG will benefit our current and future clients in many ways, and we are eager to explore that potential."

Over the past 25 years, CRM provided research, evaluation, professional development, data management, and data warehousing products and services to education agencies at national, state, and local levels. We were committed to the goal of high standards for all students, and played a leadership role in education reform initiatives. The company had a long-standing reputation for excellence, responsiveness, and the delivery of high-quality products and services.

CRM provided direct services to more than 250 schools and districts across the country and has conducted projects for several agencies of the U.S. Department of Education, including the Office of Educational Research and Innovation (now the Institute of Education Sciences), the Office of Reform Assistance and Dissemination, the Office of Special Education Programs, and the National Institute on Disability and Rehabilitation Research. Other clients have included the National Science Foundation, the National Urban League, the National Urban Literacy Network, the Pew Charitable Trusts, the Regional Resource Centers Network, the National Parent Network on Disabilities, Carnegie Corporation of New York, and the United Way of America. CRM clientele also includes numerous state education agencies, research centers, school management companies, and community-based organizations.

CRM’s rich history includes an organizational commitment to partnering with agencies on initiatives that focus on achieving educational excellence, equity, and accountability. CRM was a major partner organization of the Northeast and Islands Regional Educational Laboratory at Brown University (LAB). Other collaborating partners have included the Education Alliance at Brown University, the Learning Exchange (Kansas City), the Center for Education and Work (University of Wisconsin), the College for Lifelong Learning (NH), Jobs for the Future (Boston), the National Urban League, the HELP Coalition (Providence, RI), the Rhode Island Children's Crusade, Abt Associates, the Business Roundtable for Education, and the New Hampshire Charitable Foundation.

The PCG-CRM collaboration has come to evolve into a fast paced, energetic environment with dedicated professionals who are passionate and committed to the core values of the organization.

Today, PCG-CRM helps schools achieve equity for all students, accountability for results, and continuous improvement through the application of research-based knowledge, sustained professional development, cutting-edge technology, and collaborative partnerships. Our service offerings focus on such areas as adolescent literacy, standards-based curriculum and instruction, and data-driven decision making. PCG-CRM's SOCRATES data system offers educators a user-friendly, cost-effective, and versatile data warehousing system for integrating, disaggregating, accessing, and using data. PCG-CRM's SPIRAL Program helps middle schools and high schools improve the reading and learning skills of adolescent students.

PCG-CRM staff work as partners with client organizations. We draw on a wide range of tools and approaches, including CRM-developed resources, models, and software to build the capacity of client organizations. PCG-CRM is dedicated to promoting organizational excellence and continuous improvement. We base our work on research-based knowledge from relevant fields as well as information about the factors and conditions affecting organizations. Our approach emphasizes collaboration and capacity-building.